Regulatory Information
Communication
Professional communication with IFB
For IFB, secure, transparent and accountable communication is a pillar of institutional integrity, not a matter of operational preference. In keeping with our standards of compliance and governance, our managers, executives and authorised representatives do not conduct business communication through private mobile phones, WhatsApp, Telegram, Signal or any similar informal messaging service.
This rule applies to every interaction with prospective clients, Facilitators, external consultants and affiliated third parties, whatever the nature, scale or urgency of the matter.
You can, however, book a videoconference with us at your convenience.
Do you have any questions?
Videoconference
Please arrange a Zoom videoconference with our team at a time that suits you. We will be pleased to schedule the meeting and discuss the matter in full.
Nexus
Our AI assistant, NEXUS, is available around the clock. If it cannot answer your enquiry, your request is passed to our client support team.
The first question is free of charge. Thereafter you may subscribe for 24 hours of unlimited questions at €1.90, or for unlimited questions at €29 a month, which covers tokens and infrastructure.
Any letter, guarantee or instrument claiming to originate from International Finance Bank LTD can be verified independently of the sender: see Verification of IFB Documents. If a document cannot be verified there, it did not come from us, however convincing it looks.
Why this policy exists
The protocol rests on four considerations, each grounded in institutional security, legal conformity and the preservation of trust.
- Data protection and confidentiality. Informal messaging services, however popular or convenient, do not meet the cybersecurity standards expected of a regulated financial institution. Sensitive data, from personal information to transaction details, must be held in environments with end-to-end encryption, enterprise-grade security and access restricted to authorised staff.
- Legal and regulatory compliance. IFB is subject to national and international frameworks on anti-money laundering (AML), counter-terrorist financing (CTF), know-your-customer (KYC), data protection (GDPR) and other obligations. Communication about transactions, client onboarding, risk disclosure or strategic partnerships must be recordable, auditable and legally defensible. Informal applications cannot meet that standard.
- Governance and auditability. Institutional accountability requires that every business communication be logged centrally, retrievable and reviewable within our secure systems. Private phones and unofficial applications fall outside that infrastructure and are incompatible with the Bank’s compliance architecture.
- Protection against misrepresentation and fraud. The financial industry is not immune to impersonation by unauthorised persons. By confining official communication to controlled channels, we reduce the risk that fraudulent approaches, forged identities or unauthorised negotiations are mistaken for legitimate business.
Accepted channels of communication
All professional interaction with IFB must therefore take place through the following official channels:
- secure institutional e-mail addresses (please do not use generic services such as Gmail or Yahoo);
- scheduled and registered Zoom videoconferences, initiated or confirmed through our official e-mail system and hosted on IFB’s verified enterprise Zoom account (here).
We do not accept or acknowledge business discussions initiated or conducted through WhatsApp, Signal, Telegram or similar accounts, unsolicited voice notes or informal chat threads. Any attempt to engage IFB staff through such channels should be regarded as non-compliant and potentially fraudulent.
Reporting unauthorised contact
If anyone claiming to represent IFB approaches you through a private messaging service or unverified contact details, please inform our Compliance Department without delay by forwarding the communication to info@infiba.com.
Your vigilance protects your own interests and the integrity of the financial system we share.
This publication serves client protection and risk awareness.
Official communication channels and impersonation warning
IFB maintains a strict and deliberately limited communication policy.
- IFB does not initiate contact with prospective or existing clients by e-mail, telephone, messaging application, social media or third-party platform.
- IFB does not approach clients through persons claiming to act “on behalf of the bank” outside formally documented institutional relationships.
- IFB does not distribute offers, confirmations or requests through unofficial channels.
Once a client relationship has been formally established and onboarding completed, all client communication takes place exclusively through the secure message board within the client’s account.
Clients should treat as fraudulent any communication that:
- claims to come from IFB but arrives outside the account environment;
- uses e-mail addresses, domains, telephone numbers or messaging services not expressly published on IFB’s official websites;
- requests documents, confirmations or actions outside the internal messaging system.
For the avoidance of doubt:
- IFB is represented online only through its official websites and domains.
- IFB operates no mirror sites, affiliate portals, cloned landing pages or unofficial regional websites.
- Any website, document or communication claiming association with IFB that cannot be reached directly through the official IFB domains should be presumed illegitimate.
This policy protects clients from impersonation, social engineering and payment diversion, which remain among the most common forms of financial fraud worldwide.
IFB will not validate, answer or engage with any communication that does not adhere strictly to this framework. Any departure from these standards is sufficient reason for immediate disengagement and reporting.